Privacy Policy

  1. WHO WE ARE. We are EMA (Euromed Academy) Ltd and we are responsible for how we process and protect your data.
  2. WHAT WE USE YOUR DATA FOR. We will use your data, among other purposes, to manage your registration as a user, to manage your purchases of services, to respond to your queries, and, if you wish, to send you our customised communications.
  3. WHY WE USE YOUR DATA. We have legal standing to process your data for various reasons. The main reason is that we need to process your data to perform the contract that you accept with us when you register and when you make a purchase or enjoy any of our services or functionalities. We also use your data for other reasons, for example, to respond to your queries or to send you newsletters that you have asked to receive from us.
  4. WHO WE SHARE YOUR DATA WITH. We share your data with service providers who provide us with assistance or support.
  5. YOUR RIGHTS. You have the right to access, rectify or delete your personal data. In certain cases, you are also entitled to other rights, such as, for example, to object to us using your data, or to transferring your data, as explained in depth below.

We encourage you to read our full Privacy Policy below to understand in depth the manner in which we will use your personal data and your rights over your data.

  • In this Privacy Policy, you will find all relevant information applicable to our use of our users’ and customers’ personal data, regardless of the channel or means of that you use to interact with us.
  • We are transparent about what we do with your personal data, to help you to understand the implications of the way in which we use your data, and the rights you are entitled to in relation to your data: We permanently make available for you all the information included in this Privacy Policy, that you can check when you consider appropriate.

1. WHO IS THE CONTROLLER OF YOUR DATA?

Your data controllers are:
EMA (Euromed Academy) Ltd
E-mail address of the Data Protection Officer: info@euromedacademy.org
Physical Address: Arsous 11A, 6056 Larnaca, Cyprus

2. WHY DO WE PROCESS YOUR PERSONAL DATA?

Depending on the purpose for which we process your data from time to time, as explained below, we need to process one or other data, which will in general be, depending on each case, as follows:

  • your identity data (for example, your name, surname, image, language and country from which you interact with us, contact data, etc.);
  • economic and transactions information (for example, your payment or card data, information on your purchases, orders, returns, etc.);
  • connection, geolocation and/or browsing data (for example, the location data, the device identification number or the advertising ID, etc.);
  • commercial information (for example, if you have subscribed to our newsletter),
  • information about your tastes and preferences.

Remember that, when we ask you to fill in your personal data to give you access to any functionality or service of the Platform, we will mark certain fields as compulsory, since this is information that we need to be able to provide the service or give you access to the functionality in question. Please take into account that, if you decide not to make such data available to us, you may be unable to complete your user registration or may not be able to enjoy those services or functionalities.

Depending on how you interact with our Platform, i.e., depending on the services, functionalities that you wish to enjoy, we will process your personal data for the following purposes:

1. To manage your registration as user of the Platform

If you decide to become a registered user of our Platform, we need to process your data to identify you as a user of the Platform EMA (Euromed Academy) and grant you access to its various functionalities and services available to you as a registered user. You may cancel your registered user account by contacting us through info@euromedacademy.org.
We hereby inform you that the data we gather regarding your activity, which have been collected through the different channels of the Platform and which include your purchases, shall remain linked to your account so that all the information can be accessed together.

2. For the development, performance and execution of the purchase or services contract that you executed with us on the Platform

This purpose includes that we will process your data, mainly:

  • To contact you for updates or informative notices related to the contracted functionalities or services, including quality surveys and to be able to establish the degree of customer satisfaction with the provided service.
  • To manage payment of the services that you purchase, regardless of the payment procedure used. For example:

If on purchasing any of our products through the Website or the App, you opt to activate the functionality of save your payment data for future purchases, where this functionality is available, we need to process the indicated data for activation and development of that functionality. Consent to the activation of this functionality enables your autocompleted payment data to appear in subsequent purchases so that you do not need to introduce them in each new process, and these data will be deemed valid and effective for subsequent purchases. You may change or cancel your payment data at any time through the section on payment information, either of your Website registered user account, or of the My Account section of the App.

  • To activate the mechanisms necessary to prevent and detect unauthorised uses of the Platform (for example, during the purchase process) as well as potential fraud being committed against you and/or against us during the purchase process. If we consider that the transaction may be fraudulent or we detect abnormal behaviour which indicates attempted fraudulent use of our features, or services, this processing may result in consequences such as the blocking of the transaction or the deletion of your user account.
  • For invoicing purposes and to make available to you the invoices of the purchases you have made through the Platform.

3. For marketing purposes

  • If and when you subscribe to our Newsletter, ΕΜΑ will process your personal data to manage your subscription, including to send customised information on our services through various means (such as e-mail or SMS). Please remember you can unsubscribe at any time.

3. HOW LONG WILL WE KEEP YOUR DATA?

The time for which we will keep your data will depend on the purposes for which we process them, as explained below:

EMA (Euromed Academy) will process your data for the time during which you remain a registered user (meaning, until you decide to unsubscribe).

  1. Development, performance and execution of the purchase or services contract. We will process your data for the time necessary to manage the purchase of the service that you buy, complaints or claims related to the purchase of the service in question.
    Sometimes, we will only process the data until the time when you decide, as is the case of payment data that you requested us to store for future purchases (where this feature is available).
  2. Customer Support: We will process your data for the time necessary to meet your request or application.
  3. Marketing:  EMA (Euromed Academy) will process your data until you unsubscribe or cancel your subscription. Likewise, we will show you personalised ads until you change your device or browser and/or cookies settings so that permission to do so is revoked. If you participate in promotional actions, we will keep the data during a six (6) months period from the end of the action.
  4. Analysis of usability and quality

EMA (Euromed Academy) will process your data occasionally for the time during which we proceed to carry out a specific quality action or survey or until it anonymises your browsing data.

Notwithstanding the fact that we will process your data for the time strictly necessary to achieve the purpose in question, we will subsequently keep them duly stored and protected for the time during which liability may arise for their processing, in compliance with legislation in force from time to time. Once each of the potential actions is time-barred we will proceed to delete the personal data.

4. DO WE SHARE YOUR DATA WITH THIRD PARTIES?

To achieve the purposes mentioned in this Privacy Policy, EMA (Euromed Academy) must give access to your personal data to third parties that provide us with support in the services that we offer your, i.e.:

  • financial institutions,
  • anti-fraud detection and prevention entities,
  • technological and analytical service providers,
  • providers of customer support related services,

In all cases, we inform you that we transfer your data with adequate safeguards and always keeping your data safe, using the most convenient data transfer tools.

5. WHAT ARE YOUR RIGHTS WHEN MAKING YOUR DATA AVAILABLE TO US?

We undertake to keep your personal data confidential and to ensure that you may exercise your rights. You may exercise your rights free of charge by writing us an e-mail to a single e-mail address (info@euromedacademy.org), simply informing us of the reason for your request and the right that you wish to exercise.

In particular, notwithstanding the purpose or legal basis we use to process your data, you have the following rights:

  • To request access to your personal data that we hold. We remind you that where you are a Platform registered user you may also consult this information in the relevant section of your online account.
  • To request that we rectify the personal data that we hold. Please bear in mind that if you are a registered user on the Platform, you may also access the relevant personal data section of your online account to change or update your personal data. In any case, please take into account that, on actively making your personal data available to us through any procedure, you guarantee that they are true and accurate, and you undertake to notify to us any change or modification of your data. You will be liable for any loss or damage caused to the Platform or to the person responsible for the Platform or to any third party by reporting erroneous, inaccurate or incomplete information in the registration forms. Please remember that, as a general rule, you must provide us only with your own data, not with those of third parties, other than to the extent otherwise permitted in this Privacy and Cookies Policy.
  • To request that we erase your personal data to the extent that they are no longer necessary for the purpose for which we need to keep processing them, as we have explained above, or when we are no longer legally permitted to process them.
  • To request that we cancel or limit the processing of your personal data, which entails that in certain cases you can request us to temporally suspend the processing of the data or that we keep them longer than necessary.

If you have given us your consent to process your data for any purpose, you also have the right to withdraw such consent at any time.

Finally, we inform you that you have the right to file a claim before the responsible data protection regulatory authority, in particular, before:

  • the Cyprus Data Protection Authority

6. CHANGES TO THE PRIVACY POLICY

We may amend the information contained in this Privacy Policy when we consider this appropriate. Should we do so, we will notify you by various procedures through the Platform, or we may even send you a notice to your e-mail address when the change in question is relevant to your privacy, for you to be able to review the changes, assess them and, as the case may be, object or unsubscribe from ay service or functionality. In any case, we suggest you to review this Privacy Policy from time to time in case minor changes are made or we make any interactive improvement, taking the opportunity that you will always find it as a permanent point of information on our Website.